You can book online 24/7 simply choose your tour, choose from a wide range of flights and add any extras you require. Pay a small deposit and then your booking is all confirmed!
You can also contact us via Live Chat in the bottom right hand corner of your screen, or Enquire Online and ask us any questions – we will endeavour to reply within 24 hours.
Give our Reservations team a call on +94112950517. They’re available to chat:
For any inquiries, call our hotline +94766456633 or message us on WhatsApp at the same number, available anytime.
The following booking conditions (‘Booking Conditions’) form the basis of your contract with Views Lanka tours (Pvt) Ltd, of No. 276/E, Polhena Road, Walpola, Ragama, Sri Lanka. Please read them carefully before making a booking request as they set out our respective rights and obligations. By making a booking request, you acknowledge that you have read and understood the Booking Conditions as well as the specific day to day demands of your chosen tour and agree to be bound by them.
These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your trip and which we agree to make, provide, or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated. In these booking conditions, “you”, “your”, “customer” or “passenger” means each person named on a booking request (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Views Lanka tours (Pvt) Ltd. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. Please note that we reserve the right to change these Booking Conditions at any time prior to you placing a booking request. The latest version of our Booking Conditions is published at viewslanka.com. It is your obligation to review the latest version of our Booking Conditions prior to making a booking request.
The first named person on a booking request (“Lead Traveller”) promises that s/he is authorised to request a booking subject to these Booking Conditions by all persons named in the booking request and by the parents or guardians for any party member who is under 18 when the booking request is made. The Lead Traveller is responsible for making all payments due under a booking by all party members. The Lead Traveller must be at least 18 when the booking is requested. After we receive your booking request and all appropriate payments (see “Payments” below), if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we email your confirmation invoice to the ‘Lead Traveller’ or the travel agent through whom the booking was requested. We reserve the right to decline any booking at our discretion.
The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control (if any). This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements.
Passenger names must be provided exactly as per passport, including middle names, at the time of booking. A copy of your passport is required at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing. If you do not advise the correct information and we have to reissue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits. but you must meet any costs involved in doing so. If you wish to change or cancel any arrangements later, you may have to pay an amendment or cancellation charge (See “Amendments by You” & “Cancellations by You” below).
General: Prices and services are subject to availability of tour, airline, and specific economy airfare. Prices may differ once a preferred booking class is sold out. Prices stated are in Dollars ($) and are current at the time of publication. The most up to date pricing is available on our website. The price includes international flights (where tour specifies it is flight inclusive), accommodation, transportation and other inclusions as per the published itinerary. Views Lanka tours (Pvt) Ltd reserves the right to release specials which are applicable to new bookings only. We also reserve the right to correct any obvious errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Costs associated with passports, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.
Itinerary Deviations: All fully inclusive Classic Tour or Go Beyond Tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary may incur additional airline ticket costs. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost.
Airline Fuel Charges: In addition to the cost of any airfares, airlines also charge an additional levy to cover the ever-increasing cost of aviation fuel. As fuel prices have fluctuated, so too has the amount airlines charge for this levy. At the time of pricing, some airline fuel surcharges are included in the cost of the fare; however, this amount is subject to change until your airline ticket is issued.
Deposit: You are required to pay a non-refundable deposit of $300 per person (or full payment if booking within 75 days of commencement of your travel arrangements) to Views Lanka tours (Pvt) Ltd within three days of you making your booking request. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases the amount of the deposit may be higher where, for example, we need to pre-purchase flight tickets, cruise cabins accommodation or other services and in the case of our flight upgrade special offers, to which early airline ticketing may apply- please see the terms and conditions of individual special offers for further information. This will be advised at the time of quotation.
Balance Payment: The final balance of the travel arrangements is due no later than 75 days prior to the confirmed tour commencement date. Air tickets are issued upon receiving final payment only. If we do not receive all payments due in full and on time, we are entitled to assume that you have cancelled your booking, and cancellation fees will apply (See “Cancellations by You” below). Views Lanka tours (pvt) Ltd reserves the right to request a partial payment of the final balance more than 75 days prior to arrival to cover the cost of earlier ticketing should it be requested by the airlines, or tickets issued by our overseas operators due to airline ticketing time limits.
Card Processing Fees: Please note that any payments made by credit or debit card are subject to a 1.2% processing fee (1.8% for Amex), which represents the cost charged to us to process the payment.
Tailor-Made Quotations: For Tailor-made itineraries, the first two quotes are complimentary. After this, we reserve the right to request a nonrefundable commitment fee of $100.00 per person. This will be deducted from your required deposit amount at the time of confirmation.
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group arrivals a transfer of a booking to a different arrival is deemed a cancellation. An amendment fee of $50 per change will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers. Please note that airfares are subject to strict airline policies and booking fare rules. Special airfares that require early ticketing may be non-refundable and non-changeable. Once a booking is confirmed, any name change, or passenger change will incur additional charges and/or may be deemed a cancellation of the airfare.
Prior to travel: Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. If we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time.
During travel: You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns. You agree that we have the right to pass on any costs we incur for alternative arrangements we put in place for your benefit in these circumstances.
General: To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications. If you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept. We will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.
Group Tours: Cancellations must be made in writing to Views Lanka tours and are subject to the following cancellation charges (Cancellations are also dependent upon other additional charges imposed for air/rail tickets as referred to below) from the date the written cancellation is received:
Airfare, & Rail Tickets: If airline and rail tickets have been issued, the rules of the fare will determine cancellation and/or amendment charges. It is often the case that air and rail tickets are non-refundable.
Following the commencement of your tour, no refunds will be made for any services which you choose not to use or which you cannot use for any reason other than a reason within our control. If you are not fully and validly vaccinated against Covid-19 in the destination(s) where services are to be provided, and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment or the costs of alternative arrangements) if you are denied services in these circumstances.
Regrettably, cancellation charges and fees cannot be waived. There can be no exceptions. Please note that employees of any overseas or domestic company or staff of Views Lanka tours outside Sri Lanka are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Please note Special Groups, Short Stays, Extensions & Tailor made tours may have differing cancellation fees, these will be communicated in writing at time of booking.
If due to any illness, suspected illness or failure to satisfy any required tests (such as a PCR or rapid antigen test in relation to Covid-19 or vaccination requirements):
We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking. We will not be responsible for any loss or other costs you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances.
Covid-19 credit redemptions
If: (a) we issued you with a credit due to your original travel arrangements being disrupted by Covid-19 and associated restrictions; and (b) you have redeemed that credit for new travel arrangements; then (c) you agree that we will not be obliged to refund you the value of the credit if you cancel your new travel arrangements.
If you cancel travel arrangements that have a value which exceeds the value of your credit (Excess Payment), then we will refund you the Excess Payment, less cancellation fees in accordance with the list below, calculated from the date which we receive written notice of cancellation:
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to, (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).
Force Majeure – Prior to travel: If in our reasonable opinion we (either directly or through our employees, contractors, suppliers. or agents) consider that your travel arrangements cannot safely or lawfully proceed due to a Force Majeure Event then we at our discretion may elect to:
If we cancel any of your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third-party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.
Force Majeure – During travel: If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recoverable third-party costs for cancelled travel arrangements only.
Force Majeure – General: If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events.
Other cancellations Minimum Numbers: Views Lanka tours reserves the right to cancel or vary a tour prior to arrival due to insufficient numbers. We will advise you no less than 60 days prior to your tour commencement if minimum numbers have not been achieved.
If we cancel your travel arrangements for reasons other than Force Majeure, you will be offered (at your election) a refund of all funds paid, or the offer of a trip of substantially equal quality if appropriate. We will not be responsible to you for any other expenses or loss you incur if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure.
If we cancel your travel arrangements, neither party will have any claim for damages against the other. However, we will refund payments made by you less unrecoverable third-party costs and less fair compensation for work undertaken by us up until the time of termination and in connection with the processing of any refund.
If you are ordered into a period of quarantine by a government or public health authority as a mandatory directive for any reason and this requires you to cancel or amend your travel arrangements with us within 75 days of your arrival date, Views Lanka tours will not be liable for any third-party costs, cancellation fees or prepaid arrangements such as (but not limited to) airfares and cruise ship bookings.
We will not be responsible for any additional cost incurred to you while on tour if you are instructed by a government or public health authority to enter into a period of quarantine or to return home early, this includes any extra accommodation costs or amendments to your onward travel arrangements.
Views Lanka tours will endeavour to recover as much of your funds as we can on your behalf, or negotiate a credit for future use, should a disruption to your tour arrangements occur due to a government or public health authority directive.
Views Lanka tours highly recommends you investigate and secure travel insurance options that best suit your individual circumstances, including any applicable to pre-existing medical conditions and world events.
Airline schedules from different cities vary so travellers from some cities may need to make their own way to another capital city to join the tour or may require pre or post-tour accommodation, a stopover or have a lengthy transit en-route to their destination. Any cost for accommodation, transportation (including but not limited to airport transfers) or meals incurred will be at the passengers’ own expense. Our reservations team can assist with any of these additional services. If you have booked a land only option, please email a copy of your flight schedule and passport copy at time of final payment so we can arrange transfers and visas.
Views Lanka tours retains the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.
Hotel descriptions featured on our website are based on current hotel guides provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Views Lanka tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are. We reserve the right to substitute hotels, vessels and other forms of accommodation with properties or vessels of a comparable or higher standard.
Travel Insurance and proof of coverage is required for Tour. For all other touring it is strongly encouraged that you are adequately insured for the duration of your trip. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage, repatriations and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.
All customers are required to familiarise themselves with any health and vaccination requirements specific to the countries being visited. Any pre-existing dietary requirement/food allergy; disability; medical, health, physical, psychological, or behavioural condition (‘health conditions’) must be discussed with your doctor who can confirm your suitability to travel on your chosen tour.
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. If you suffer from a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the trip, then you must advise us at the time you make your booking request.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance from personnel which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition at the time you made your booking request, we will provide you with a full of refund of payments made. If you fail to notify us at that time or if you fail to provide a medical assessment within a reasonable time of our request, then this will be considered a cancellation by you.
We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide. We strongly suggest that your travel insurance policy includes comprehensive cancellation coverage.
A passport with a minimum of six months validity and at least 2 blank pages upon return to your country is required for customers travelling to all countries in our programme. Views Lanka tours may not be able to assist with processing the visas for some nationalities. If passports are not received by Views Lanka tours 75 days prior to arrival, you may be required to pay an urgent visa processing fee, which we will advise at the time. Unless otherwise requested your passport will be returned to you with final documentation approximately three weeks prior to your arrival date. If the customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity, purchase of additional required passport photos, the cost for sending passports to Views Lanka tours and dispatch of documents rests with the customer. Views Lanka tours accepts no responsibility for any failure in this respect. Views Lanka tours does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Views Lanka tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability. Relevant authorities may require additional documentation to approve your visa application. The cost of additional documentation or application forms are at the traveller’s expense. Please see our website for the most up-to-date information.
Late Bookings: If a booking is made within 75 days prior to arrival it is considered a late booking. Late bookings may incur additional fees including any applicable urgent visa processing fees. Views Lanka tours does not process visa applications for bookings made less than 30 days prior to arrival but customers are entitled to apply for their own visas.
We offer several options for single travellers joining our tours. The first is to book onto one of our Solo arrival, which are reserved exclusively for solo travellers and have single occupancy of a double room built into the tour price (plus free access to an airport lounge if available on your flight itinerary, and a welcome cocktail on arrival) or, if you prefer, you can pay the single room supplement on a regular arrival and have a private room reserved for you. Another possibility is to choose our ‘Happy to Share’ option at time of booking where, if we can find you a share partner of the same gender, your Single Supplement will be removed from your booking. We regret that Happy to Share requests cannot be accepted within 75 days of arrival. Please note that ‘Happy to Share’ requests received at time of booking may not be confirmed until after your final payment due date. Our Customer Services Team will contact you around 60 days prior to arrival to let you know if a share partner has been found. If a share partner is found, the Single Supplement will be removed from your booking and refunded. If a share partner is not found, the Single Supplement will remain on your booking. Views Lanka tours reserves the right to change or withdraw this arrangement at any time. If the booking originated as a twin share booking and one traveller cancels, the remaining traveller will be charged the applicable single supplement. If the cancellation occurs more than 75 days prior to the tour arrival date, the option to select ‘Happy to Share’ will apply if it is available on the selected tour. Our dedicated solo arrivals are guaranteed a single room with no additional supplement and do not have a ‘Happy to Share’ option.
Please note that seatbelts are not compulsory by law in all destinations featured in this brochure and therefore the local people largely choose not to wear them. For this reason local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising from injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Views Lanka tours from all such claims.
We are not responsible for any additional activities or excursions which are not included in the booked itinerary. Any advice or recommendation made by a guide or local representative does not make us responsible.
Shopping can be fun and entertaining, especially in local markets. However, Views Lanka tours, its staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion. Leisure activities and services undertaken during free time is at the customer’s own discretion.
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers. You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.
Services supplied by independent suppliers: Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers. We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them. To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.
Services we directly supply: To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do. We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure. While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.
At Views Lanka tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Views Lanka tours in Sydney (or by email to customerrelations@viewslanka.com) within 30 days of the date of the completion of your Views Lanka tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim. Our complaints handling policy is available upon request.
AIRLINES
Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Views Lanka tours, or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. Pre-flight seat allocation may not be available. If seat allocation, additional baggage, airport assist services or medical clearance is required and is permitted by the airline, this is to be booked by the traveller directly with the airline and additional fees incurred at the time of arranging these services is payable by the traveller. For details, contact our office. Schedule changes or flight cancellations are subject to the airlines policy and are outside Views Lanka tours control.
We are collecting your personal information so that we can process your booking. We will also keep you up to date with other Views Lanka tours’ offers and product information that may be of interest to you if you have consented to this. You can opt out of receiving information at any time if you choose to do so. Any personal information you provide will be managed in accordance with Views Lanka tours’ privacy policy, which can be viewed at viewslanka.com./help-and-advice/privacy-policy.
Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on exchange rates as at 1st June 2024. Once a customer has paid the deposit, the standard regular price of the tour is guaranteed, subject to any increase in fuel surcharge, tax changes or levies imposed by any government or their agencies or any airline. Prices are subject to change without notice. Arrival dates of tours are subject to change due to future airline schedules. Views Lanka tours reserves the right to make alterations to itineraries, arrival dates and prices due to circumstances beyond its control.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Views Lanka tours are correct and that the customer is aware of amendment and cancellation conditions and other provisions of these Booking Conditions. It is also the agent’s responsibility to provide copies of valid passports at time of deposit. If the agent fails to satisfy these obligations, you must make any claims against the agent and you hereby release Views Lanka tours from all such claims.
We recommend following the guidance of local health authorities regarding COVID-19 updates and regulations. Check official government websites for the most up-to-date information on entry requirements, health protocols, and travel advisories.
All travelers visiting Sri Lanka require a valid passport with at least 6 months’ validity from the date of arrival and a minimum of two blank pages. Ensure that your passport details are accurate when booking and inform us immediately if renewed before travel.
All foreign nationals require a visa to enter Sri Lanka. We assist with the visa application process for group tours and individual travel. However, visa approval is at the discretion of the Sri Lankan embassy or consulate, and additional documents or interviews may be required.
For more information, view visa requirements and application guidelines on the official government website.
While we help with the visa process, Views Lanka Tours cannot guarantee visa approval, as the final decision rests with the Sri Lankan authorities. If any additional documents or interviews are required by the embassy, we will notify you promptly with the necessary details.
For complete terms and conditions, please refer to our booking conditions.
Your Views Lanka Tours experience begins well before your trip, and we are with you throughout your journey until you return. We prioritize making your holiday unforgettable.
For a smooth experience, we provide practical and cultural insights in our Pre-Departure Travel Information. This includes guidance on physical activities, transport durations, and accommodation details outlined in your Tour Dossier and final itinerary.
Final documents, including your itinerary, hotel list, and flight tickets, will be sent to you 2-3 weeks before departure.
Click here to get more information
Whilst on tour you will need to take enough money to cover the cost of any meals not included in the holiday and for drinks, tipping and other incidentals including shopping and optional activities. We recommend that you have access to more than one source of money while travelling in Sri Lanka – bringing some cash, a credit card and an ATM debit card (or travel card) will give you the most security and flexibility.
Counterfeit cash is a problem throughout Sri Lanka, so shop owners and clerks at banks or exchange desks are very cautious and can refuse to accept notes in bad condition. Do not accept any notes that are torn, very faded, a different shade, have ink stamps or writing on them. If you accept the notes or sign the exchange receipt and then notice a problem later, you will not be able to exchange them.
Be prepared with enough cash in hand for the first few days. Once you have started your tour, you will quickly get a sense of how often or how much you need to exchange money. Try not to leave this to the last minute: exchange desks can close, ATMs can run out of cash, and your group could be scheduled to leave your hotel at 7am tomorrow morning!
Keep some of your exchange receipts: You can convert any unused notes into USD at the international airport exchange desks when you depart. You will need to present your passport, airline ticket and some receipts of the money exchanged/withdrawn within the country you are visiting.
Outside of major towns banking becomes less reliable and requires you to plan ahead. If you are travelling to remote areas on one of our experiential tours, you should take cash in Sri Lankan Rupees, Dollars are not always recognized.
Taking one credit/debit card is recommended in case of emergency and may be used for large purchases in most of your hotels, department stores, and souvenir stores. The most widely accepted credit cards include Visa, MasterCard and American Express. However, please do not rely on a credit/ debit card as your only source of spending money.
We recommend that you take photocopies of your credit card details and that the copies are kept in various sections of your luggage – i.e. not where the originals are kept.
ATMs can be a good source of travel money, especially in major cities, but we strongly recommend that you do not rely on this method – although there appear to be many ATMs, they often run out of cash, have different minimum withdrawal amounts, may not be in English and reject foreign cards. If you do need to use an ATM, it is recommended to use an official bank ATM. Try to withdraw as few times as possible because overseas withdrawal fees can be very high. Check with your bank before departing Australia.
It is strongly recommended that you are adequately covered by insurance for the duration of your travel arrangements. We recommend that you take out a policy as soon as you pay your deposit.
Please note: If you are taking out travel insurance with your credit card company, you need to investigate the policy’s inclusions and conditions fully. You should receive a policy number, an international access phone number to contact them in an emergency, and a copy of the conditions. Please email us a copy of this information prior to your departure.
All travel insurance providers require you to contact them as soon as possible in the unlikely event that you need medical treatment, hospitalization or your travel plans change. They will then decide the best course of action in regards to further treatment and/or repatriation and make appropriate booking arrangements. Our staff will be able to assist you in contacting your travel insurance company.
Views Lanka Tours does not give specific health advice, but we do recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.
Should you have any queries, concerns or wish to find out further information with regards to the virus, please speak with your healthcare professional or visit the Smartraveller website.
Your health and safety are paramount to Views Lanka Tours. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided.
Passengers with existing medical conditions and food allergies must advise Views Lanka Tours no later than 60 days prior to your departure date from Australia of any medical conditions.
Views Lanka Tours is fully committed to protecting the privacy of your personal information. We handle your data with transparency and integrity, ensuring that it is used strictly for delivering the services you need or for other essential business activities.
We will never use or disclose your personal information for purposes unrelated to the services we provide unless we obtain your explicit consent beforehand.
Whenever possible, we give you the option to interact with us anonymously or under a pseudonym. However, in some cases, we may need to collect personal details to provide certain services. If you choose not to share the required information, we may be unable to deliver the services you request.
Views Lanka Tours abides by strict privacy regulations, which govern how we collect, use, disclose, and store your personal data. These laws also provide guidance on how you can access and correct the information we hold about you.
“Personal Information” refers to any data or opinion about an identifiable individual, whether factual or not, and regardless of its form. This includes your name, contact details, date of birth, and other similar information.
In this policy, ‘we,’ ‘us,’ ‘our,’ and ‘Views Lanka Tours’ refer to Views Lanka Tours Pty Ltd (ABN 87 082 688 202).
For any questions regarding Views Lanka Tours’ Privacy Policy, or to request a copy, please contact us via email at privacy@viewslankatours.com. By visiting our websites or providing your personal information, you consent to the terms and conditions of this policy unless you notify us otherwise.
This privacy policy is effective from March 2014 and is subject to periodic review and updates to reflect changes in our practices or legal requirements.
Views Lanka Tours collects personal information through lawful and fair methods. We ensure that the collection process is not excessively intrusive.
Typically, we gather your personal information directly from you when you:
In some instances, we may collect personal information from a third party, such as when someone makes a booking on your behalf (e.g., family bookings). In these cases, we assume you consent to us handling your information as outlined in this policy. If you share others’ information with us (such as family members or traveling companions), please inform them about our policy.
Our online portal, ‘My Views Lanka,’ collects and displays information for all travelers listed under a single booking reference. Once logged in, all registered members of a traveling party can access this information. Please notify us if your personal information has been shared without your consent.
We collect personal information only for purposes related to our business activities and when necessary to carry them out. If we receive any irrelevant personal information, we will securely delete or de-identify it as required by law.
Views Lanka Tours collects and manages the personal information you provide, including but not limited to:
We may also collect sensitive information, such as racial or ethnic origin, religious beliefs, sexual orientation, or health details, but only with your consent and when necessary for providing services, such as making travel arrangements on your behalf.
If you provide us with sensitive information, you consent to us using it for the purposes it was provided, for example, facilitating travel insurance or special accommodations for your health needs.
We use your personal information for a variety of purposes, including but not limited to:
While you can opt not to provide personal information, this may limit our ability to offer the full range of services you are seeking.
Views Lanka Tours may disclose your personal information in the course of our business operations and when providing services. We will only disclose your information for the purposes for which it was collected, or for purposes directly related to those activities, unless:
We may share your personal information with third-party service providers (e.g., airlines, hotels) after taking all reasonable steps to ensure they meet privacy requirements.
Your personal information may be disclosed to:
In all instances, we take reasonable steps to ensure third parties protect your privacy.
Views Lanka Tours is committed to complying with all relevant laws regarding the use of your personal information for marketing purposes. We will only use your data for direct marketing if you have provided it for that purpose, or if you have given consent.
We may contact you by mail, phone, email, or SMS with offers or products we believe may interest you. You can opt out of these communications at any time, and we will honor your request within a reasonable timeframe.
To stop receiving marketing communications, simply email us at privacy@viewslankatours.com.
In some instances, Views Lanka Tours may need to share your personal information with overseas recipients. When this occurs, we take reasonable steps to ensure the recipient complies with relevant privacy laws.
This may include sharing your information with our overseas partners (e.g., hotels, airlines) for travel bookings. While we work with providers around the world, we specifically disclose personal information to partners in the UK, USA, New Zealand, and South Africa. If you have any questions about where your information may be sent, please contact us.
Our email marketing platform is managed in the USA, and we use third-party platforms for information delivery, some of which may also be hosted overseas.
We take all reasonable steps to ensure your personal information is accurate, complete, and up-to-date. Your data is stored securely on our database and is protected against unauthorized access, misuse, and loss.
Personal information is stored on our reservation system or our servers, with access restricted to authorized personnel. Overseas partners have their own systems for booking arrangements, but we take steps to ensure your data is protected.
If your personal information changes or you believe it is incorrect, please notify us at privacy@viewslankatours.com, and we will update our records.
Our website uses cookies to enhance your experience and collect information that helps us improve our services. For example, cookies may record the date and time of your visit, the pages you view, and any downloads, but not your personal information unless you provide it directly.
Google Analytics is also used on our website to track website traffic and usage patterns, but we do not collect personal data through this service. You can opt out of targeted advertising through Google’s settings.
When visiting third-party websites linked from our site, please review their privacy policies before providing any personal information, as we are not responsible for their data practices.
You have the right to access the personal information we hold about you. If you wish to review your data, we will provide it unless restricted by law. You may also request that we correct any inaccurate or outdated information.
There may be a reasonable cost associated with processing your access request, such as for photocopying or postage. We will inform you of any fees before proceeding.
To access or update your personal information, contact us at privacy@viewslankatours.com.
At Views Lanka Tours, we strive to resolve complaints efficiently and fairly. If you have concerns about how your privacy has been handled, please submit your complaint in writing, providing as much detail as possible. We will review and investigate your concern, providing a timeframe for resolution.
If you’re not satisfied with the outcome, you can escalate your complaint to our Compliance Officer at (+94) 112950517.
For any privacy concerns, requests for access or correction, or to discuss your complaint, please contact Views Lanka Tours’ Privacy Contact Officer at privacy@viewslankatours.com.
