Views Lanka Tours is fully committed to protecting the privacy of your personal information. We handle your data with transparency and integrity, ensuring that it is used strictly for delivering the services you need or for other essential business activities.
We will never use or disclose your personal information for purposes unrelated to the services we provide unless we obtain your explicit consent beforehand.
Whenever possible, we give you the option to interact with us anonymously or under a pseudonym. However, in some cases, we may need to collect personal details to provide certain services. If you choose not to share the required information, we may be unable to deliver the services you request.
Views Lanka Tours abides by strict privacy regulations, which govern how we collect, use, disclose, and store your personal data. These laws also provide guidance on how you can access and correct the information we hold about you.
“Personal Information” refers to any data or opinion about an identifiable individual, whether factual or not, and regardless of its form. This includes your name, contact details, date of birth, and other similar information.
In this policy, ‘we,’ ‘us,’ ‘our,’ and ‘Views Lanka Tours’ refer to Views Lanka Tours Pty Ltd (ABN 87 082 688 202).
For any questions regarding Views Lanka Tours’ Privacy Policy, or to request a copy, please contact us via email at privacy@viewslankatours.com. By visiting our websites or providing your personal information, you consent to the terms and conditions of this policy unless you notify us otherwise.
This privacy policy is effective from March 2014 and is subject to periodic review and updates to reflect changes in our practices or legal requirements.
Views Lanka Tours collects personal information through lawful and fair methods. We ensure that the collection process is not excessively intrusive.
Typically, we gather your personal information directly from you when you:
In some instances, we may collect personal information from a third party, such as when someone makes a booking on your behalf (e.g., family bookings). In these cases, we assume you consent to us handling your information as outlined in this policy. If you share others’ information with us (such as family members or traveling companions), please inform them about our policy.
Our online portal, ‘My Views Lanka,’ collects and displays information for all travelers listed under a single booking reference. Once logged in, all registered members of a traveling party can access this information. Please notify us if your personal information has been shared without your consent.
We collect personal information only for purposes related to our business activities and when necessary to carry them out. If we receive any irrelevant personal information, we will securely delete or de-identify it as required by law.
Views Lanka Tours collects and manages the personal information you provide, including but not limited to:
We may also collect sensitive information, such as racial or ethnic origin, religious beliefs, sexual orientation, or health details, but only with your consent and when necessary for providing services, such as making travel arrangements on your behalf.
If you provide us with sensitive information, you consent to us using it for the purposes it was provided, for example, facilitating travel insurance or special accommodations for your health needs.
We use your personal information for a variety of purposes, including but not limited to:
While you can opt not to provide personal information, this may limit our ability to offer the full range of services you are seeking.
Views Lanka Tours may disclose your personal information in the course of our business operations and when providing services. We will only disclose your information for the purposes for which it was collected, or for purposes directly related to those activities, unless:
We may share your personal information with third-party service providers (e.g., airlines, hotels) after taking all reasonable steps to ensure they meet privacy requirements.
Your personal information may be disclosed to:
In all instances, we take reasonable steps to ensure third parties protect your privacy.
Views Lanka Tours is committed to complying with all relevant laws regarding the use of your personal information for marketing purposes. We will only use your data for direct marketing if you have provided it for that purpose, or if you have given consent.
We may contact you by mail, phone, email, or SMS with offers or products we believe may interest you. You can opt out of these communications at any time, and we will honor your request within a reasonable timeframe.
To stop receiving marketing communications, simply email us at privacy@viewslankatours.com.
In some instances, Views Lanka Tours may need to share your personal information with overseas recipients. When this occurs, we take reasonable steps to ensure the recipient complies with relevant privacy laws.
This may include sharing your information with our overseas partners (e.g., hotels, airlines) for travel bookings. While we work with providers around the world, we specifically disclose personal information to partners in the UK, USA, New Zealand, and South Africa. If you have any questions about where your information may be sent, please contact us.
Our email marketing platform is managed in the USA, and we use third-party platforms for information delivery, some of which may also be hosted overseas.
We take all reasonable steps to ensure your personal information is accurate, complete, and up-to-date. Your data is stored securely on our database and is protected against unauthorized access, misuse, and loss.
Personal information is stored on our reservation system or our servers, with access restricted to authorized personnel. Overseas partners have their own systems for booking arrangements, but we take steps to ensure your data is protected.
If your personal information changes or you believe it is incorrect, please notify us at privacy@viewslankatours.com, and we will update our records.
Our website uses cookies to enhance your experience and collect information that helps us improve our services. For example, cookies may record the date and time of your visit, the pages you view, and any downloads, but not your personal information unless you provide it directly.
Google Analytics is also used on our website to track website traffic and usage patterns, but we do not collect personal data through this service. You can opt out of targeted advertising through Google’s settings.
When visiting third-party websites linked from our site, please review their privacy policies before providing any personal information, as we are not responsible for their data practices.
You have the right to access the personal information we hold about you. If you wish to review your data, we will provide it unless restricted by law. You may also request that we correct any inaccurate or outdated information.
There may be a reasonable cost associated with processing your access request, such as for photocopying or postage. We will inform you of any fees before proceeding.
To access or update your personal information, contact us at privacy@viewslankatours.com.
At Views Lanka Tours, we strive to resolve complaints efficiently and fairly. If you have concerns about how your privacy has been handled, please submit your complaint in writing, providing as much detail as possible. We will review and investigate your concern, providing a timeframe for resolution.
If you’re not satisfied with the outcome, you can escalate your complaint to our Compliance Officer at (+94) 112950517.
For any privacy concerns, requests for access or correction, or to discuss your complaint, please contact Views Lanka Tours’ Privacy Contact Officer at privacy@viewslankatours.com.
